Privacy Policy

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact information: your name, business name, email address, phone number.
• Professional details: your job title, company, and business interests related to compliance and gaming operations.
• Platform usage data: activity within the Assure platform, compliance records, risk assessments (when using our services).
• Website interaction data: pages visited, time spent, IP address, browser type (via cookies and analytics tools).
• Information submitted via forms: enquiries, demo bookings, newsletter subscriptions, feedback.

We do not collect sensitive information unless it is necessary for our compliance services and you have consented.

2. How We Collect Personal Information

We collect personal information when you:

• Fill out a form on our website (e.g. contact, demo request, newsletter subscription);
• Register for and use the Assure platform;
• Engage with us by email, phone, or at events;
• Use our compliance and risk management services;
• Browse our website, where data may be collected via cookies and third-party analytics tools.

3. Why We Collect Your Personal Information

We collect, hold, and use your information to:

• Provide and improve our Assure platform and compliance services;
• Respond to your enquiries and manage our relationship with you;
• Deliver compliance monitoring, risk assessments, and regulatory reporting services;
• Send you relevant updates, compliance alerts, and thought-leadership content (you can opt out anytime via clearly identifiable unsubscribe mechanisms);
• Conduct market research and improve our platform experience;
• Comply with our legal obligations and assist with your compliance requirements.

4. How We Store and Secure Personal Information

Your personal information is stored in secure systems with enterprise-grade security measures and is accessible only to authorised personnel. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.

As a compliance platform serving the gaming industry, we implement additional security measures including:

• 256-bit SSL encryption for data transmission;
• Regular security audits and penetration testing;
• Role-based access controls;
• Data backup and disaster recovery procedures.

We may store data using reputable third-party providers, some of whom may be located overseas (e.g. cloud service providers). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers;
• Third-party service providers used to support our platform and communications (e.g. email services, analytics platforms, cloud infrastructure);
• Regulatory bodies when required for compliance reporting (only with your consent or as legally required);
• Legal, accounting, or professional advisors (only where required);
• Law enforcement or government bodies when legally required.

We do not sell your personal information.

6. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to improve your experience and analyse website and platform usage. Cookies do not identify you personally but help us understand behaviour patterns and improve our services.

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect some functionality of the Assure platform.

7. Accessing and Correcting Your Personal Information

You may request access to, or correction of, your personal information at any time. Contact us at privacy@involv.com.au and we will respond within a reasonable timeframe. For platform-specific data, you may also manage certain information directly through your Assure account settings.

8. Complaints

If you believe we have breached your privacy, please contact us at privacy@involv.com.au. We take complaints seriously and will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If you are an Assure platform user, we may also notify you of significant changes via email or platform notifications.

10. Contact Us

For any questions or concerns regarding your privacy or this policy, contact us at: